Frequently asked Questions
Below you will find some questions that we are often asked when discussing the process. Should you have questions that are not listed here, please don't hesitate to contact us.
How long does the casting session take?
Each cast only takes a few minutes, however, we like to leave at least 45 minutes for a casting session to enable your child to relax, and for us to see what the best molding process will be for your child. We also strongly advise that you make a booking time that will be suitable for your child, i.e.: it's not a great idea to do a cast when your child is tired, hungry, or sick. Some children will be happiest in the morning, while others will be more patient during the afternoon after their nap!
When will I receive my casting?
The delivery/completion date will vary due to time of material cure, complexity, and time of year. We advise you to book ahead of time especially when purchasing for birthdays or Christmas to avoid disappointment. Generally you will receive your order within 6-7 weeks.
At what age can casting and impressions be taken?
The method we use here at Otago Castings, allows us to be able to cast from premmie babies right up to adults.
What happens if it doesn't turn out right?
Most casts have some minor flaws to them when they first turn out such as air bubbles, which can generally be corrected. Sometimes a second casting session may be required. If there has been damage to a mould then the casting process can be repeated at no extra cost to you.
How do I take care of my casting?
PLEASE hang your frames on a metal hook and NOT on a plastic removable-type hook. Otago Castings takes no responsibility for damaged frames due to them not being hung correctly and we want to ensure your treasures last a lifetime. Repair costs will be incurred by the customer. Casts should be kept in a dry airy room like general living areas. It is not advisable to keep casts in moist rooms like bathrooms or too close to windows or heating appliances. Cleaning of casts should just be dry dusting, and no polishes or cleaning products should be used.
Will it hurt my baby/child?
NO, not at all. All materials that come in contact with your child's skin are completely non-toxic. The process itself is very gentle. Your child is required to submerge their hand/foot into the moulding gel. It will then take approximately 60 seconds for the gel to set, creating a perfect mould of your baby or child’s hand or foot.
What should we wear?
The person who is having the impressions taken should wear old clothes or clothes that can be easily removed. It is possible casting product will to get on your clothes and it is very hard to get off.
What products do you use for taking the impression?
Otago Castings take particular care when it comes to the quality of our products. We use 100% skin-safe gentle products that will not irritate your pets, your baby’s or your skin.
